Description of Fulfillment Services

ORDER PROCESSING

Order taking
Invoicing
Standing orders
Consignment accounts

CUSTOMER SERVICE

Publisher specialists
Price & availability inquiries
Rush orders

ACCOUNTS RECEIVABLE

Deposits
MasterCard / Visa / AmEx
Monthly statements to accounts
Collections

RETURNS PROCESSING

Inspection & restocking
Credit memos

WAREHOUSING

Pick, pack, & ship orders
Receiving & inspection
Inventory control
Clean, dry storage

MONTH-END REPORTING

Monthly sales report
Backorder report
Inventory stock report
Sales commission report
Customer & discount report
Custom marketing reports